od ferda_mravenec » čtv 05. zář 2019 19:08:37
Ahoj kolegové,
rád se s Vámi podělím o řešení jednoho problému s LostVape Paranormal 75c. Když jsem zavíral spodní dvířka (bateriové), tak praskly. Víceméně vada materiálu, záručák ztracen, co dál? Na jednom diskuzním USA foru jsem se dočetl, že v případě tohoto problému kontaktovat Evolv a pošlou Vám zdarma náhradní....a opravdu, je to tak (i poštovné berou na sebe). Třeba se Vám to někdy bude hodit....
Hi Pavel XXXX,
We would be happy to send out replacement parts for your device.
Please note that despite what our RMA email says, for a Replacement Parts RMA you do NOT need to ship anything to us.
We have issued you an RMA Authorization. Please check either your email or the top of this ticket for the RMA Form link.
Once you open the RMA form please take the following steps.
1. Fill the RMA form out with your full address, including phone number.
2. Under 'Additional Comments' please indicate the make/model of device, the body color of your mod if applicable, and the parts needed.
3. Once both the address and notes are entered save the form and reply to this ticket and let us know this is completed.
After these steps are completed no further action is required on your end.
Once this ships you will receive an email notifying you of the shipment. Shipping times may vary due to part availability however we will ship your replacement parts as soon as they are available.
Thanks,
Jacob
Evolv, Inc
DNA 75C, Asmodus, Joyetech, kayfun 5, Siren 1+2, Berserker MTL, atd.....